Overview

Microsoft Dynamics 365 Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Job role: Functional Consultant

Required exams: MB-200MB-230

Skills measured

• Perform discovery, planning, and analysis
• Manage user experience design
• Manage entities and data
• Implement security
• Implement integration
• Perform solutions deployment and testing
• Perform configuration
• Manage cases and the knowledge base
• Manage queues, entitlements, and SLAs
• Configure Forms Pro