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Stream Tech works towards partnering with its clients to ensure that their technology investments are aligned with their business objectives and goals. We take the time to “listen” and tailor solutions to best meet those objectives.
Stream Tech offers a range of managed service models that reduce the administrative strain on businesses’ internal IT resources, and as such, freeing them up to focus on their core business rather than the daily upkeep of ICT infrastructure.
The Two models we offer are summarized below:
- ADHOC or On Demand Support is suitable for organizations seeking IT support occasionally and it’s not tied to a Service Level Agreement. It can be requested anytime and the minimum engagement is 4 hours for each request.
- SLA (Service Level Agreement) suitable for organisations requiring IT support on a daily basis and can benefit from a reduced hourly rate. SLA are available for 10, 20 or 50 hours per months (or more if required) - Minimum contract duration is 12 months.