The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Course Objectives

• Identify the basic components and operations of the Unified CCE solution.
• Configure and script a basic UCCE CVP deployment.
• Perform the ICM configuration tasks required to support basic agent functionality.
• Build and test a basic ICM script utilizing microapps.
• Configure and script UCCE to support reporting requirements, precision queuing and RONA.
• Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
• Generate basic reports using Cisco Unified IC.