Module 1: Recommend and design system feedback mechanisms

Lessons

• The inner loop
• Continuous Experimentation mindset
• Design practices to measure end-user satisfaction
• Design processes to capture and analyze user feedback
• Design process to automate application analytics

Lab : Integration between Azure DevOps and Teams

Lab : Feature Flags

After completing this module, students will be able to:

• Design practices to measure end-user satisfaction
• Design processes to capture and analyze user feedback from external sources
• Design routing for client application crash report data
• Recommend monitoring tools and technologies
• Recommend system and feature usage tracking tools

Module 2: Implement process for routing system feedback to development teams

Lessons

• Implement tools to track system usage, feature usage, and flow
• Implement routing for mobile application crash report data
• Develop monitoring and status dashboards
• Integrate and configure ticketing systems

After completing this module, students will be able to:

• Configure crash report integration for client applications
• Develop monitoring and status dashboards
• Implement routing for client application crash report data
• Implement tools to track system usage, feature usage, and flow
• Integrate and configure ticketing systems with development team's work management

Module 3: Optimize feedback mechanisms

Lessons

• Site Reliability Engineering
• Analyze telemetry to establish a baseline
• Perform ongoing tuning to reduce meaningless or non-actionable alerts
• Analyze alerts to establish a baseline
• Blameless PostMortems and a Just Culture

After completing this module, students will be able to:

• Analyze alerts to establish a baseline
• Analyze telemetry to establish a baseline
• Perform live site reviews and capture feedback for system outages
• Perform ongoing tuning to reduce meaningless or non-actionable alerts